PO Print Problem

[dmrVA]

Printing purchase order with the Crystal version. Exporting to pdf to mail to vendor. The account # is not showing up on ONLY one user. What is there on the PC that has to be changed?
We are keying the account # into the asset acct field. Everyone else puts the account in that space and it prints.

Thanks
Donna

 

[dgillz]

Account # as in GL account or Account # as in Vendor #?

Are they running the report from the ICR or a custom crystal report.

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[dmrVA]

They are using the ICR Crystal report. It is pulling the GL Acct# from the PO order line file (they key on the screen the field asset number).

 

[dgillz]

I am confused, the print PO ICR does not have a prompt for GL account number. Is this a modified ICR?

Does the account # show on the screen but not show on the exported to .pdf report?

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:

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[dmrVA]

You use the PO Trx to key in the account#, then it prints on the ICR. Yes, it is a modified ICR. No, it does not show on the screen, nor on the printed ICR. BUT for every other machine/user it does.

I recently had to swap out PC's for this user (3 months) and I guess it is possible it happened then and it wasn't noticed until now because he doesn't do a lot on a PC.

But I sat it up identical to all the others. I am very confused as to what to try.

Thanks for your help!

Donna

 

[dgillz]

I would try uninstalling the Macola client, deleteing the c:\program files\common files\macola shared folder and reinstallng the Macola client. That should reinstall and re-register all the .dlls.

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:

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