PO line items some how marked to be cancelled

[AKPolarBear]

A PO was created via OE to PO generation. Nothing special about the order, this is something we use all the time. Printed the PO and everything appears correct.
Later, same user goes in to PO to correct a cost on a non stocked item and discovers the line has been marked for deletion. User then discovers that all the lines have been marked for deletion. None of them should have been. The PO is re-printed and the last 2 items quantities have in fact been zeroed out but are not deleted. The other line items are still intact. The total extended price is now zero instead of what it should be.
Audit report reveals little and all items are not marked for cancellation in that report. No other users touched the PO. However the PO Order History report does show the lines marked for cancellation. The PO Order view screen is really messed up for this order. The last 2 lines with 0 quantity appear as if they have been received but no receiver information is there. The other lines report that the Inventory transaction record is not on file.
This PO appears to be caught between two or more process. I have tried to rebuild the PO header/line and transaction files but with no change.
I have not tried to cancel the order outright. I did try to print a change order in the hope that it would give me the chance to correct the cancellation like it is suppose to. It did not do that, does not see it as changed order.
No other PO's have been reported to have this problem. This is a first for us.
Macola appears to be otherwise running okay.

 

[MacolaHelp]

What version of macola & db manager? PO lines are never deleted after printed, only canceled. This is because a PO is considered a contract. You need to print the cancellation to actual update the PO lines to be canceled rather than flagged for cancellation. If you want to undo the cancellation, change the qty back to what you want to be on order. There's probably nothing in the audit report because you haven't done the printing piece yet which actual updates the files when you say YES to are the POs okay that were printed.

 

[AKPolarBear]

oops, forgot that part: Ver 7.6.100a, SQL 2K

Can't change any of the lines. Only get a message that the line is marked for deletion and it returns you to the add line screen.

 

[dgillz]

AKPolarBear,

Are you using the standard Macola OE to PO functionality or is your a special version of this programmed by Peak?

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

 

[AKPolarBear]

Why are you up so late?

We do use the Peak modified version and have been for years. This is the first problem I have seen with it.