PNI displayed as caller id 1

[Billz66]

Mitel 3300 MCD 4.2 SP2
- We have a system that has an E1 ISDN link to an NEC IPS 2000
when a mitel 5324 (ext 399) calls a NEC extension, the NEC has 100399 displayed as the caller ID.

- 100 is the PNI for the cluster on the Mitel PABX
(to allow hotdesking)

Is there a way of hiding this ?

I even have some Generic SIP extensions 711,712 assigned as ASCOM d62 handsets and when they call each other they also see 100711 ,100712 etc.
if the Ascom calls a mitel 5324 handset the Name is displayed
if the Mitel 5324 handset calls the ascom , the Name is displayed ?

All I want is this to go away .

At the moment they are not using hotdesking so I have even tried removing the cluster but still 100xxx is being displayed .

 

[bobcheese]

you shouldnt need to enter a PNI for the cluster unless you have more than one cluster.

 

[kwbMitel]

More than likely Qsig is enabled on the link. This causes the PBX to treat the far end as a Satellite PBX (As it is) and deliver internal extension number and name. When a Mitel PBX is delivering an internal extension to a PBX outside of the local cluster then the system will deliver the PNI (If programmed) as part of the number.

I too suspect that the PNI is programmed when it does not need to be.

How many Mitel PBX's do you have?
Are they networked via PNIs?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Billz66]

YEs my mistake , I didnt realise that PNI was optional.
I have removed it and number is displaying correctly.