PMS over CCIS for 2400 ICS

[phadobas]

Have a 2400ICS with Hotel/Motel module. Have a Property Management System. They talk to each other just fine. Whenever somebody at the Hotel Front Desk checks a guest in, the Property Management (computer) System (PMS) sends a character string to the pbx telling it to assign the guest's name to the room station. This, and other hotel features work fine.

Now, recently acquired another NEC system, the SV85000. Being a campus environment, this 8500 runs the guest phones in a different building. The 2 phone systems are connected to each other via a CCIS link.

There is brief mention in the manuals (of both systems) that PMS features should work over CCIS. That is, the PMS sends certain info/command to the 2400, and if it is intended to go to the 8500, the 2400 supposed to realize that and pass the data along on the CCIS link.

Has anyone ever done this successfully? Even if not to an SV8500 as that system is new, but sending PMS data across CCIS via a 2400 to another system. How do you make it work?

Thanks.

PS: Currently, the 2400 plays blondy. When it received a command pertaining to a station that doesn't exist in the 2400, it just reject the information complaining about 'invalid string'.

 

[OzzieGeorge]

The 8500 runs a derivative of the 2400 ICS software and so should be able to fully integrate with the 2400 systems. However we all know that new systems come with glitches. I would be approaching NEC direct on this one!!!!

 

[phadobas]

Since it's a brand new install, I have NEC on-site daily ironing out glitches. For example, when you want to make a long distance or international call from the 8500, it sends the call over to the 2400 via the CCIS link, and the 2400 sends it out to the long distance carrier route.

Now this almost works well with the following glitch:
An admin station can make any long distance or international calls. A guest station's international call gets rejected in the CCIS span if it's longer than 14 digits...

So any phones (admin or guest) can make any long distance or international calls no problem). But from the 8500, if it's a guest station, and the destination is international with more than 14 digits, it won't go. That's the main thing they have been working on.

On the side I'm trying to debug this PMS over CCIS issue. Otherwise, this 8500 is a wonder machine Small, robust, excellent sound quality, etc.