PMS/MerMail link down

[HotelBoy]

How do I reset my utility card?

I powered cycled MerMail and when that didn't work I power cycled the switch but the link to PMS is still down.

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I may need mor details but when you say your GAC
Guest admin terminal this is on your mer mail????
if this is so sounds like your utility card on the
mer mail is locked up this controls your PMS link
that talk to the hotel equipment and your GAC terminal
also your admin terminal but they all are on seperate
ports..if you are running this equipment then I would
reboot the mermail card option because the utility
card will not allow you to disable and re-enable because
your admin terminal is on the card and it will not alow
you to disable the card because of that so you have to
reboot the mail....happen to me once because the hospitality folks were messing around with there equip and
hosed up my links. took me awhile to figure it out but thats what it was...

 

[johnpoole]

prt the mer mail dnb, that will show you the card that vm is programed on ld 32,disc xx 0 1, i didn't read close enough, ave you tried to enl aml x fdl (or acms) in ld 48, if this is an opt 11, the sets are built on card 10, if not you may have to disc then reseat the card..

john poole
bellsouth business
columbia,sc