Please help with my dvd player/burner

[sarahloggin]

Some of you may have seen my previous posting but I now have a new problem with my DVD burner. Original problem was that while I was able to burn movies using both DVD+R and DVD+RW, for whatever reason I couldn’t do so using DVD+R, but just DVD+RW. After googling, it seems like a lot of people have trouble with this burner.

Anyway, now the problem is that it won’t even play a regular movie anymore. These are regular DVDs that I rent from netflix but every time I pop in the disc, it can’t read it. The only type that this currently reads is DVD+R movies that I had burned in the past. So in short, my D drive no longer read regular movies which is very troubling. I can clearly hear the drive trying to read DVD but that’s all it does. I did everything I can to fix the problem including installing its latest firmware, tried playing different movies, and even reinstalling windows XP, but to no avail.

While it would be nice to be able to fix my original problem, at this point, I would just like to be able to play regular DVDs like I was always able to.

If not too much trouble, I would like to get some help trying to fix this problem.
Thanks in advance.

By the way, this laptop is HP zx5070us and the D drive is Toshiba ODD-DVD SD-R6252.

 

[kestrel1]

If it is still under warranty, get it replaced. If it is out of warranty, try to find a replacement drive or see if there is a firmware update for the drive.

 

[cdogg]

Some of the suggestions from the last thread still apply. Specifically, it sounds like you have a laser lens issue. I would try cleaning out the drive using short blasts from a can of compressed air. If that doesn't work, then I would use a qualified cleaning disc. Pick one up at a computer retailer like CompUSA, where you'll have a lot of options.

If all that doesn't work, I doubt your problem is a software one. You can try the drive in another PC to be sure (if that's an option), but at this point, it's looking like the drive itself. There's no reason why it should be able to play DVD+R but not commercial DVDs...

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
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