Please Help: Notes 6.5.5 LookupHandle: handle out of range 1

[johnvella]

Please help!

Before I start, I should point out that everyone in our company runs the same version of Windows, (XP SP2)and Lotus Notes, (6.5.5)and the users archive files are all stored on a network drive, (Not a mail server, just a standard server, which is mapped to their computers as the U drive)

I have been asked to look at one of our users Lotus Notes problem.

He has an archive file on his U drive, but whenever he tries to add any emails to the archive he gets the "LookupHandle: handle out of range" error, (in the red box) and Notes shuts down.

I've had a word with the NOtes* administrator, but he told me that IBM would only support this if Notes was installed locally, which I am not really happy about, since there about 100 users and they're not having the same problem.

I've tried searching high and low but haven't found a fix yet, and this is getting quite urgent.

Has anyone got any ideas? Please?

Thanks in advance,

John.

* I had meant to type Notes Administrator, and I was going to correct my typo, but on re-reading it, and going by his general attitude to my problem, NOtes administrator seemed quite apt!

 

[johnvella]

Apologies for the double posting, but I could see a button to edit my original post.

I've just had an idea, but I'm not sure if it will work.

Could I creat an additional archive file and copy the emails from his original archive into the new one, then just use the new one as the default archive file?

Does that make sense? (I seem to have used the word "Archive" quite a few times...)

Thanks again,

John

 

[johnvella]

Ok, time for an update.

I've found a workaround, which involves moving the existing archive to a new folder on the PC, and archiving a single email, which created a new database.

I have opened the old archive and started copying email to the new one, and it's working fine, except...

The user has quite a few folders and subfolders, and copying emails from the "All Documents" view doesn't seem to work.

Is there a way to quickly copy emails from within folders, without having to open each one individually?

Thanks,

John.

 

[pmonett]

How about selecting the lot and doing copy ?

You should be able to copy at least 1000 documents in one go.

Pascal.


I've got nothing to hide, and I'd very much like to keep that away from prying eyes.

 

[johnvella]

Hi,

Sorry, I think I might have been a bit ambiguous there...

I meant is there any way to copy the contents of all of the folders over, instead of having to open each folder individually, as opposed to opening each email...

Anyway, it's not a problem now, as I manually copied the emails, (so many folders, so little time!) and the user is a happy man so case closed!

I have just noticed the "Thank pmonett for this valuable post! link, which I will click when I have submitted this.