PLEASE HELP! MWI over IP CCIS From Sv8300 to Sv8300

[Antwis79]

I have a UM8700 at distant end and lights the light over regular CCIS to a remote sv8300 this works fine. I have another Sv8300 site that has IP ccis from 2nd Sv8300 site and the MWI will not light up when a message is left. Integration seem to be working. Auto login and correct mailboxes answer at all sites just no MWI at 3rd site that I am using IP CCIS from 2nd SV8300. PLease Help

 

[PFD45]

Here are a few things you might check:
Troubleshooting Issues with MSG waiting lamps across CCIS (2000 IPS and SV8300)

Main Site Voice Mail -

UM8000 - supported on SV8300

UM4730, UM8500, AD120 - supported on 2000 IPS and SV8300, must use MCI integration for CCIS

UCB - supported on 2000 IPS and SV8300, must use MCI integration for CCIS

Other manufacturer VM - supported on 2000 IPS and SV8300, must use Message Center Interface (MCI) integration for CCIS

Main Site PBX -

2400 or SV8500 using IP CCIS (Peer-to-Peer) or IP Trunking -

Ø Make sure the Point Code of the Remote 2000 IPS or SV8300 exists in ACIC1

2000 IPS or SV8300 -

Ø Make sure CMA8 (IPS) or CMA8x (SV8300) is correct for the far end Point Code

Ø Make sure CCH 0 is programmed. If CMA700>0 (IPS) or CMA700>00 (SV8300) is NONE then no MSG lamps will be sent across to the Remote Site. As a workaround if not using CCH 0 (00), program a phantom trunk in CMA700>0 (00).

Ø Make sure the station in the Remote Site does not exist in the Main Site. Although Least Cost Routing (LCR) for station number is set to go across CCIS the lamp packet will never be sent across CCIS if the station exists in the Main Site. If using Busy Lamp Field (BLF) over CCIS feature, make sure all programming is correct.

 

[PFD45]

Also check CM 1303 and 15286 in the IP CCIS'ed 8300.