Hi all,
I have a user who (while overseas) deleted approx. 500 emails from his Blackberry. When he returned, all his deleted emails still existed in his Outlook mailbox (we are using BES). When I checked his BB settings, it was set to "Delete On - Handheld" Only. Changing it to "Delete On - Handheld and Mailbox" fixed the problem.
From my understanding, there is NO way to sync his BB to Outlook so that Outlook recognizes the deleted emails in BB and deletes them from his Outlook mailbox. Is that right?
This is because BB does not store those deleted items and BB only syncs Inbox and Sent Items and does not sync deleted items since BB devices do not store deleted items.
Things I tried:
Change the settings to "On Conflict - Handheld Wins" but this didn't do anything. I also tried turning wireless reconciliation off and on again - still nothing.
Please confirm. Thank you.
I have a user who (while overseas) deleted approx. 500 emails from his Blackberry. When he returned, all his deleted emails still existed in his Outlook mailbox (we are using BES). When I checked his BB settings, it was set to "Delete On - Handheld" Only. Changing it to "Delete On - Handheld and Mailbox" fixed the problem.
From my understanding, there is NO way to sync his BB to Outlook so that Outlook recognizes the deleted emails in BB and deletes them from his Outlook mailbox. Is that right?
This is because BB does not store those deleted items and BB only syncs Inbox and Sent Items and does not sync deleted items since BB devices do not store deleted items.
Things I tried:
Change the settings to "On Conflict - Handheld Wins" but this didn't do anything. I also tried turning wireless reconciliation off and on again - still nothing.
Please confirm. Thank you.