Please check my Vector!! 2

[ONsiteengineer]

Hi,

Please check my vector for any problems before I implement. Add your suggestions as well:

1-wait-time 0 secs hearing ringback
2-queue-to attd-group
3-wait-time 10 secs hearing ringback
4-collect 1 digit after announcement xxx

says something like this:

"All of our operators are busy.
If you have questions for hardware, please press 1
For software, please press 2.
If you know the local number, please press 3 Or stay on the line for an operator"

5-goto step 12 if digit=none
6-goto step 9 if digit = 3
7-route to number xxxx with cov y if digit = 1
8-route to number xxxx with cov y if digit = 2
9-wait-time 0 sec hearing silence
10-collect 4 digits after announcement xxx (Please dial the extension number)
11- route to digits with cov y
12-wait-time 9999 hearing music
13-busy
14-stop

Please suggest.

Thanks.

 

[inerguard]

Hi,

I've restructured your vector a bit. It's always best to offer the menu options before you queue the call. This helps the stats look better. If you queue the call first and then offer a press 1 or 2 optio0n and the caller takes the option, then the system then shows a de-queued call as well as a call offered. This means your call stats are harder to read.

01 wait-time 0 secs hearing ringback
02 collect 1 digits after announcement xxxx for none
03 goto step 8 if digits = 1
04 goto step 10 if digits = 2
05 goto step 12 if digits = 3
06 goto step 15 if unconditionally
07 stop
08 route-to number xxxx with cov n if unconditionally
09 stop
10 route-to number xxxx with cov n if unconditionally
11 stop
12 collect 4 digits after announcement xxxx for none
13 route-to digits with coverage y
14 stop
15 queue-to attd-grp
16 wait-time 999 secs hearing music
17 goto step 16 if unconditionally
18 stop



[Started on Version 3 software 15 years a go]

 

[ONsiteengineer]

Hi inerguard,

Thanks for the suggestion. That was the request of the client. They want attendants to answer the call. The collect part is just for instance when they put the console on busy mode.

I have question, in my vector if someone will not press any number will it still be part of the queue? It will not be out of the queue right?

THanks a lot!!

 

[inerguard]

Step 6 will route the calls to step 15 if no dogots are pressed. This will then queue the call.

In theory, if the caller presses digit 3 and then refusesto enter digits after the second prompt then they wont queue, but the chances of that are slim to nil.


[Started on Version 3 software 15 years a go]

 

[ONsiteengineer]

Hi, inerguard I appreciate your response.

Im talking about my vector. If the step 4 comes in which is announcement, then the caller will not press anything will it still be in the queue? Or already out?

Thanks a lot.