Please advise if this will works?

[blk0521]

Please advise if this will works?


change vector 5413 Page 1 of 6
CALL VECTOR

Number: 5413 Name: INTERFLOW-QPOS
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02
03 goto vector 5337 @step 1 if staffed-agents in skill 101 > 0
04 goto vector 5337 @step 6 if staffed-agents in skill 102 > 0
05 goto vector 5337 @step 10 if staffed-agents in skill 103 > 0
06 goto vector 5337 @step 14 if staffed-agents in skill 104 > 0
07 goto vector 5337 @step 18 if staffed-agents in skill 105 > 0
08 goto vector 5337 @step 22 if staffed-agents in skill 106 > 0
09 goto vector 5337 @step 26 if staffed-agents in skill 107 > 0
10 goto vector 5337 @step 30 if staffed-agents in skill 108 > 0
11 goto vector 5337 @step 34 if staffed-agents in skill 109 > 0
12 goto vector 5337 @step 38 if staffed-agents in skill 110 > 0
13 queue-to skill 122 pri t
14 goto step 32 if interflow-qpos = 1
15 goto step 37 if interflow-qpos = 2
16 goto step 42 if interflow-qpos = 3
17 goto step 46 if interflow-qpos = 4
18 goto step 50 if interflow-qpos = 5
19 goto step 54 if interflow-qpos = 6
20 goto step 58 if interflow-qpos = 7
21 goto step 62 if interflow-qpos = 8
22 goto step 66 if interflow-qpos = 9
23 goto step 70 if interflow-qpos > 9
24 goto step 32 if available-agents in skill 122 = 0
25
26 queue-to skill 122 pri t
27 wait-time 20 secs hearing music
28
29 goto step 14 if unconditionally
30 stop
31
32 collect 1 digits after announcement 10441 for none
33 goto step 26 if digits = 1
34 disconnect after announcement none
35 stop
36
37 collect 1 digits after announcement 10442 for none
38 goto step 26 if digits = 1
39 disconnect after announcement none
40 stop
41
42 collect 1 digits after announcement 10443 for none
43 goto step 26 if digits = 1
44 disconnect after announcement none
45 stop
46 collect 1 digits after announcement 10444 for none
47 goto step 26 if digits = 1
48 disconnect after announcement none
49 stop
50 collect 1 digits after announcement 10445 for none
51 goto step 26 if digits = 1
52 disconnect after announcement none
53 stop
54 collect 1 digits after announcement 10446 for none
55 goto step 26 if digits = 1
56 disconnect after announcement none
57 stop
58 collect 1 digits after announcement 10447 for none
59 goto step 26 if digits = 1
60 disconnect after announcement none
61 stop
62 collect 1 digits after announcement 10448 for none
63 goto step 26 if digits = 1
64 disconnect after announcement none
65 stop
66 collect 1 digits after announcement 10449 for none
67 goto step 26 if digits = 1
68 disconnect after announcement none
69 stop
70 collect 1 digits after announcement 10450 for none
71 goto step 26 if digits = 1
72 disconnect after announcement none
73 stop

 

[blk0521]

That will be the scenario.

Call Scenario 1: IT agent engaged in a call with MEDIUM priority caller

Incoming call from NORMAL priority caller. After pressing 1, takes 1st position in call queue.
Incoming call from HIGH priority caller. After pressing 1, NORMAL priority caller becomes 2nd in queue.
Incoming call from TOP priority caller. After pressing 1, TOP takes 1st position, HIGH priority caller becomes 2nd and NORMAL priority caller becomes 3rd in queue.
Call with MEDIUM priority caller ends.
TOP priority call enters IT agent’s line.
Call with TOP priority caller ends.
HIGH priority call enters IT agent’s line

RESULT: Call prioritization success.

Call Scenario 2: IT agent engaged in a call with MEDIUM priority caller.

Incoming call from TOP priority caller
Call with MEDIUM priority caller ends
Before TOP priority caller hears prompt to press 1, IT agent goes on AUTO-IN / AVAIL status.
TOP priority call does not enter IT agent’s line even if status is AVAIL.

RESULT: Needs improvement. Caller will need to press 1 to get in queue even if there are no other callers waiting and IT agent is AVAIL provided that there are no IT agents available when call was initially received.

 

[kyle555]

What are you trying to do?

Are you sure you mean 'staffed agents' and not 'available agents'? Under what circumstance would there be no agents logged in - say in talk or in aux work - that don't have skill 101 assigned to them? That's the condition you're hoping to trigger on to move from step 3 to step 4.

Everywhere you 'collect 1 digit after announcement..." and "go to X if digits =1" and 'disconnect' after means that anyone in queue would get disconnected if they don't press 1.

Can you explain what you think interflow-qpos means?

https://downloads.avaya.com/css/P8/documents/101038033