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Playback issue in NICE Player

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expack

expack

IS-IT--Management
Apr 22, 2009
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We have NICE perform R2. We are not able to play the call.
The attached error message will appear for each and every recording. Also we are not able to save the calls on local disk. Ping test successful for each server from user desktop.

User desktop : Windows VISTA and 7.

The host file was updated as per nice suggestion during MML failed error.

Error : Connection failed to server, please check the connection and retry.

Error details : SenderID- -7000 ErorID- 2003
MEDIA_FORMAT_FAILED_TO_CONNECT_TO_MEDIA_FETCHER
 
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vista and windows 7 not supported in perform r2.

 
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