avayatech1986
Technical User
Hi,
It's pretty straight forward but unable to get around.
I have a hunt group (Non-ACD) with 3 members and would want to play a message "all lines busy" when the members are on call.
How do I program it in vector, below is my vector programming. but it does not play the all lines busy message.
01 wait-time 2 secs hearing ringback
02 goto step 10 if holiday in table 104
03 goto step 10 if time-of-day is all 16:00 to all 08:00
04 goto step 10 if time-of-day is fri 13:00 to mon 08:00
05 announcement A (welcome message)
06 route-to number 50000 with cov y if unconditionally (5000 is main HG extn)
07 announcement B (All lines busy)
08 messaging skill 20 for extension 12345
09 stop
10 announcement C (Holiday/ OOH message)
11 messaging skill 100 for extension 12345
12 stop
It's pretty straight forward but unable to get around.
I have a hunt group (Non-ACD) with 3 members and would want to play a message "all lines busy" when the members are on call.
How do I program it in vector, below is my vector programming. but it does not play the all lines busy message.
01 wait-time 2 secs hearing ringback
02 goto step 10 if holiday in table 104
03 goto step 10 if time-of-day is all 16:00 to all 08:00
04 goto step 10 if time-of-day is fri 13:00 to mon 08:00
05 announcement A (welcome message)
06 route-to number 50000 with cov y if unconditionally (5000 is main HG extn)
07 announcement B (All lines busy)
08 messaging skill 20 for extension 12345
09 stop
10 announcement C (Holiday/ OOH message)
11 messaging skill 100 for extension 12345
12 stop