Plantronics CS540 on M3905 Need headset to beep when phone rings

[Imstillhere]

Hi all and thanks in advance for any assistance...

CS1000 RLS 7 Issue 50

We have several cs540's connected in a large call center environment. The managers like to get up and walk around and want their headsets to beep when their phones ring.. I called Plantronics support after reading the worthless manual and they say to refer to the phone.
I checked the M3905 manual and reviewed the headset options, but nothing really says how to accomplish this. I tried searching the Avaya website too.
I know it will work because sometimes it does, but I don't know what is making it work.
I have made direct copies and put the option settings the same for both and it will work on one, but not the other. Then all of a sudden, it will stop working, on one that was working.. WTH??

 

[Firebird Scrambler]

I could only find an two records below on Plantronics below.Neither of them refer to the M390x range!.

At the request of customers, Nortel recently started a comprehensive test of a variety of headsets with Nortel IP Phones. Headsets were chosen from two of the leading enterprise headset vendors – GN Netcom (

http://www.gnnetcom.com)

and Plantronics (

http://www.plantronics.com)

– and brought into their labs for testing. Both subjective testing and objective testing were performed. For objective testing, a benchmark of ANSI/TIA-810-A-2000 audio performance was used. This objective testing included Frequency Response, Loudness, Volume Control, Noise and Distortion.

Table 1 – Headsets which provide acceptable audio performance for Phase II IP Phone 2001/2002/2004 and IP Phone 2007
Manufacturer Model Type Note
Plantronics SupraPlus H251N Wired Monaural tested with “Polaris” headset cord part number 27190-01
Plantronics SupraPlus H261N Wired Binaural tested with “Polaris” headset cord part number 27190-01
GN Netcom GN 2120 NCD 01 Wired Monaural w/internal amplifier
GN Netcom GN 2125 NCD 01 Wired Binaural w/internal amplifier

Table 2 – Headsets which provide acceptable audio performance for IP Phone 1120E/1140E
Manufacturer Model Type Note
Plantronics CS55 Wireless 1.9GHz DECT
GN Netcom GN9120 Flex Wireless 2.4GHz DSS using handset port only
Plantronics SupraPlus P251N Wired monaural requires C23 or later firmware
Plantronics SupraPlus P261N Wired binaural requires C23 or later firmware
Plantronics SupraPlus H251N Wired Monaural With Plantronics “A10” headset cord part number
66267-01. Requires C23 or later firmware
Plantronics SupraPlus H261N Wired Binaural With Plantronics “A10” headset cord part number
66267-01. Requires C23 or later firmware
GN Netcom GN 2120 NC Wired Monaural

Table 3 – Headsets that use Bluetooth wireless technology and provide acceptable audio performance for IP Phone 1140E (using integrated Bluetooth 1.2 audio gateway)
Manufacturer Model Type Note
GN Netcom Jabra T5330 Bluetooth When headband wearing style is used.

Table 4 – Headsets which provide acceptable audio performance for IP Phone 1150E
Manufacturer Model Type Note
Plantronics CS55 Wireless 1.9 GHz DECT Use “Headset Type 1”.
GN Netcom GN 9120 Flex Wireless 2.4 GHz DSS Use “Headset Type 2”.
GN Netcom GN 2120 NC Wired Binaural Use “Headset Type 3”.
GN Netcom GN 2120 NCD 01 Wired Monaural with int amp Use “Headset Type 2”.
GN Netcom GN 2125 NCD 01 Wired Binaural with int amp Use “Headset Type 2”.
GN Netcom Liberation Wired Use “Headset Type 3”.
Plantronics SupraPlus P251N Wired Monaural Use “Headset Type 1”.
Plantronics SupraPlus P261N Wired Binaural Use “Headset Type 1”.
Plantronics SupraPlus N251N Wired Monaural With Plantronics “A10” headset cord part number
66267-01. Use “Headset Type 1”.
Plantronics SupraPlus N261N Wired Binaural With Plantronics “A10” headset cord part number
66267-01. Use “Headset Type 1”.


Table 5 – Headsets that use Bluetooth wireless technology and provide acceptable audio performance for IP Phone 1150E (using integrated Bluetooth 1.2 audio gateway)
Manufacturer Model Type Note
GN Netcom Jabra T5330 Bluetooth When headband wearing style is used.

Table 6 – Headsets which provide acceptable audio performance for IP Phone 1210/1220/1230.
Manufacturer Model Type Note
Plantronics SupraPlus P251N Wired Monaural
Plantronics SupraPlus P261N Wired Binaural
GN Netcom GN 2120 NCD 01 Wired Monaural with int amp
GN Netcom GN 2125 NCD 01 Wired Binaural with int amp


......to be updated as further testing is carried out.......


Jabra BIZ 2400 headsets are not supported and have been found to give transmission problems on 1150 IP sets

##########################################################

The headset interface on Orion AB06 differs from that used on Orion B07 (see below for part numbers). The AB06 silicon provides a different bias current for the headset microphone which has the effect of making the microphone more sensitive. This has been compensated for within the AB06 by reducing the amount of gain on the headset transmit path. However, for certain headsets the bias current change has not had the effect of making the microphone more sensitive - these headsets have a different biasing arrangement. For these headsets the transmit gain may be reduced (by up to 10dB) when used with an AB06 set.
Testing has been conducted using GN Netcom Liberation and Plantronics Polaris ranges of headsets, both of which have been found to be suitable for use. Headsets to interface with Orion AB06 should meet the following transmit and receive characteristics.

Transmit Characteristics
Sensitivity @ 1kHz-29 ± 3.5 dBV/Pa Frequency Range 200 to 4000 Hz DC Range 3 to 10 V Output Impedance 50 - 500

Receive Characteristics
Sensitivity @ 1kHz 23.5 ± 3 dBPa/V Frequency Range 200 to 4000 Hz Acoustic Limit 24 dBPa Input Impedance 150 ± 50

Compatible headsets:
GN Netcom Liberation headset (BT) - Monaural NTHC41AA A0802426
GN Netcom Liberation headset (BT) - Binaural NTHC42AA A0802427
Plantronics Supra Monaural P51 Headband (Europe) NTHC01AA A0781756
Plantronics Tristar Monaural P81 Earhook (Europe) NTHC03AA A0781758
Plantronics Encore Monaural P91 Headband (Europe) NTHC05AA A0781761
Plantronics Encore Noise Canc P91 Headband (Eur) NTHC07AA A0781763

Telephone Order codes

Type Old Code (B07) New Code (AB06)
M3110 NTDL01BC NTDL01BE
M3310 NTDL02BC NTDL02BE
M3820 NTDL03BC NTDL03BE




Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[KCFLHRC]

Doesn't make sense that sometimes it works and sometimes it doesn't. My guess is anything on Key 0 works and anything else doesn't?