Plantronic headset not working

[GhostZman]

Maybe I am missing something. I have a plantronics headset that will allow the user to make a call, but the minute the call is answered, the headset drops the call. Any ideas?

 

[CarGoSki]

The headset is configured or connected incorrectly.
If it works correctly when using the handset then the problem is the headset.

 

[GhostZman]

its connected to a 1416 set. What am I missing with the config?

 

[Bas1234]

What type of headset?

Did you use the black short cable that came in the box?
If not, swap the middle 2 wires.

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[amriddle01]

There is nothing to configure on the system/handset, once you have pressed the headset button it's all down the headset and how you have it set

http://www.ipoffice.tel

 

[CarGoSki]

Some of the headsets have base stations that have switchable settings. Some headsets use a wic adapter and plug directly into the headset jack on the phone.

You have failed to provide basic information for assistance. Can you guess what that information could be?

 

[GhostZman]

yes..model number would help. I will get that when I am back on site. I beleive you guys are right when you say its the headset. A newer model set works fine without any different phone settings.