PIN for routing not working. 1

[Z-man]

I have setup a customer with the ability to set a "weather on" mode by dialing into the VM Pro using a direct number and getting to a special menu. Everything works great except I cannot get the PIN to work.

We send the call to a menu. It says "Thank you for accessing this menu. Please enter your PIN followed by the pound sign" We have one touch tone, "$" which points to a variable call routing. ON the variable call routing I have an "invalid" which points back to the previous menu, and the Actual 4 digit PIN with the # key, which points to the next menu. For some reason, it just loops us back to the starting menu. It acts like it is not recognizing our 4 digit PIN and the # key.

Originally I setup this using a basic menu and having the PIN as a 4 digit option, but it didnt like us using a # key after the PIN number, and we had the prompt custom recorded, so I was trying to make it work correctly without changing the recording.

Any thoughts?

 

[snowman50]

Put the pin in the START. You will see the section for pin.
Enter the number there.

Or put a generic - the put your recording there..and PIN number.

 

[Z-man]

okay, I see it in the Generic. It prompts for the PIN prior to playing my prompt. So it would appear that I will need to have it go to a generic with my prompt, then a PIN prompt. It also does not appear to like having a # key entered or used. I think it will require me to change my custom prompt regardless.

 

[TouchToneTommy]

When using $ for the input of Touch Tones......

$ = Any Sequence of Digits
The $ character can be used to match any sequence of digits for which there is no other match. Key press entry is ended either by the caller pressing # or 5 seconds after the last digit dialed.

So if I enter 1234#, $KEY is going to be 1234 without the #

In your variable call routing, match $KEY to the pin, but without the #