picture loads for ME but not the site owner

[iluvperl]

Hi everyone. Posting this for a friend of mine (it's her site).

http://www.sudsandwicks.com/newsite/SAWtemplatetables.html

There should be three tables in the main section and each of the three should have an image inside them. I see all 3 images, a friend of ours sees all 3 images (in both IE and FF), but the one who made the site CANNOT see the third image! The bottom one.

She deleted temp files, cookies and rebooted her computer. She changed the image that was there to something else and she can't see it still. She tried posting the image further down on the page and she still can't see it!

Is it her computer? Does anyone else see or not see all three images? The site HTML and CSS validates.

Any input would be very much appreciated.

 

[Xaqte]

I see all three images!

It might be a long shot, but...

Can you install the firefox web developer toolbar extension on her computer & use the "Images" tool?

You might find some useful information using this.

Just my 2 cents!

Good luck,
X

 

[iluvperl]

I have the toolbar installed but I wouldn't know what to look for to debug this. Not only does she NOT see the third image but the image CODE isn't in her source code VIEW-SOURCE. I see it in the source code and on screen but she can't even see the missing image in the source code.

 

[Xaqte]

If you have the toolbar installed, you might want to check:

Outline images => does this outline an empty box for the third image, or not at all

View image information => can the third image be viewed here?

Find broken images => anything listed here?

Display image paths => is the third image path listed?

 

[Vragabond]

How many different browsers did the person try to check the image in? If not that, it could be an ISP issue.

 

[iluvperl]

3 of us all tested it in IE and FF, including the site owner. She could not see it in either browser while the rest of us could see it in both

 

[ChrisHunt]

Not only does she NOT see the third image but the image CODE isn't in her source code VIEW-SOURCE.

Sounds like some sort of caching issue then - she's seeing an older version of the page that doesn't have all the images on it. Holding down the shift key and pressing refresh should clear any local cache, but may not help much if there's caching happening somewhere between the server and her PC.

-- Chris Hunt
Webmaster & Tragedian
Extra Connections Ltd