Pickup Group

[HotelBoy]

OK here's my plan. Keep in mind, I'm a newbie, so details and patience is much appreciated!

My attendant console is constantly on night service which redirects the call to a pickup group and rings on a buzzer overhead. All administrative staff have a PICKUP button on their phones to answer the call.

What I'd like to do is instead of the call ringing on the buzzer, I'd like it to ring on ext 607, then 608 (if 607 is busy). I have 2 phones at the front desk both with 607 & 608 on them.

I'm trying to get my desk clerks to use the main console but if the console is engaged, I'd like it to roll over to 607/608 (if you take night service off the main console, and the console is engaged, it will ring overhead for someone to pickup)

How do I make the necessary changes and what LD do I need to do this in?

Any help is MUCH appreciated!
Thanks!
Mike

 

[johnpoole]

easy one dude, are 607 anad 608 line 0 and 1? then cls=hta and lhk =1, the exten of the buzzer has to equal hunt for those phones, make sure marp is in the right place.. that gives you forward on busy only.. if cls=fna the fdn must equal the ext that you want in case of no answer. more then likely the buzzer is the same ext that is in your nit prompt. (ld 21 prt nit).

john poole
bellsouth business
columbia,sc

 

[HotelBoy]

John,

Thanks so much for your reply!

I'm not sure if 607 & 608 are line 0 and 1. Calls come in through a hunt to 2800. 607 & 608 are desk phones. I'd like the calls to go from ringing on the overhead buzzer to 607 & 608.

What LD do I go into and what commands do I type?

Thanks!
Mike