Pickup Group

[msteeler]

Hello,

Got kind of a odd pickup group issue. When a call comes in to the main number if it's not answered they want it to ring on another number on another phone. So we created a hunt pilot number which points to a line group that the second phone belongs to. This set up is working as it should. whats not working is the pickup group. All the phones in this area are on the same pickup group. If I call comes in on the main line and then it rolls to that second phone everyone see's the pickup notification on their phones but they cant pick it up. If I were to call that second phone directly then they can pick it up on their phone.

So the questions is why cant they pickup the call when it's rolling from the first phone to that second phone. But if I call the second phone direct they can pick up just fine. Thanks

 

[pcasi]

Have you added the pickup group to the hunt pilot config?

 

[msteeler]

Didn't even think of that, thank you. I'll add that and have them test

 

[msteeler]

That worked. Thanks a lot