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PICKUP A HUNT GROUP

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hdu7

Technical User
Apr 25, 2003
16
ES
Thanks beforehand, for our time.

Anybody knows if it is possible to capture a call whichs go to a hunt group.

Thank again
 
Sorry I forget to say in a CUCM.
 
As I remember it is not possible to do call pickup in a Hunt Group at least up to UCM 7. Not sure about UCM 8.
 
Cisco created a special thing for this. But beware a colleague of mine experienced problem with this on CUCM 8.x after a while (a day or 2) the pickup groups stop working. Cisco admitted the bug and are still looking for a solution.

What you do to enable pickup on huntgroups:

- Goto Enterprise parameters.
- Find the field called "Cisco Support Use 1"
- Fill in the code: CSCsb42763 (case sensitive)

Now at you're hunt pilot there is a field for call pickup
 
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