Pick up table adds cover to report res 3700

[Scacea]

In Breakfast service period ONLY costumer is opening a table, adds the guest covers, puts and sends order.
When picking up the table for any reason is automatically adding the same amount of covers as what the table originally has to the report.
Example: Staff member swipes card selects table 1 puts in 2 covers and puts 2 breakfasts. Staff member goes back to workstation selects Pick Up table 1 (at this stage the system adds extra 2 covers on the report) and adds menu items or prints the check.
Checked Menu Item Classes, Menu Items, Service Periods, RVC Tables and Seating.

Anyone any ideas.
Thanks

 

[AndreasZ]

This is an issue in Micros fixed in 5.5 MR3

 

[Scacea]

Hi Andreas
Thank you for the reply.
This is happening on 5.4 MR4.
Did you had issues with this as well. Would an update to 5.5 MR3 fix the issue.

 

[AndreasZ]

there is also an bugfix in 5.4.4.6

BugDB: 25771371

TP: 149270



Cover count doubles when check is begun with a $0.00 Menu Item.

Fixed issue that caused the Cover/Guest Count to be incorrect when a guest check is begun with a menu item that has a price of zero.