pick up a call when lifting the handset Avaya 1140

[admindsi]

Hi everyone,

We have a doubt that's sure is easy for someone like you.

We have an Avaya 1140 telephone registered in a Meridian CS1000, receiving calls in the key 0 from ACD and key 5 from de DN.

Now, if we receive a call and we lift the handset, if we want pick up the call also we have to push the key 5 or the key 0 depending on the source of the call.

We would like to know what configuration we have to do in our PABX to make the phone pick up a call by only lifting the handset without any other push, no matters if the call comes from the key 0 or the key 5.

Thanks for your help and hope I could contribute in other cases.

Félix Villalobos

 

[KCFLHRC]

Change your lpk to 5

 

[StanleySteamer]

And CLS to IRA

 

[admindsi]

Thanks, this modifications worked.

We also have changed CLS NIA and OLA.