Pick Up [ 0 ] problem

[firefoxfire]

I thought that I was able to program a pick up button and that the customer could just enter [ 0 ] instead of an entire DN number. The lines that are ringing that need to be picked up are ringing on the recpt. set which is DN 200 which is also the internal operator DN when someone dials [ 0 ]. When I press Directed pick up and [ 0 ] it does nothing but I could swear that I have been able to do this on other sites. Any suggestions?

 

[Multimedium]

Have you double checked the following?

System Programming > Access Codes > Direct-dial: 0
System Programming > Direct-dial > Direct-dial 1: Internal 200
System Programming > Feature Settings > Directed pick-up: Yes
Terminals & Sets > Capabilities > Direct-dial: Direct-dial 1