Phoning from locked phone

[ChrisvanT]

Hi Everyone, ive got a 3300 running 4.2.
We have got various phones on site ranging between 5312 to 5360.

My question is that when a phone is locked, you cant do anything on it.
The SHEQ department here wants the option that when a phone is locked, they still want to be able to dial our control room in case of emergency.

Where can i set it so that that number/extension can be dialed from a locked device?

Thanks
Chris

 

[bobcheese]

You can't the only thing that can be done from a 'locked' phone (assuming you are referring to the phone lock feature) is dial 0 and ARS routes designated as emergency route. Oh and receive calls to the prime line of the phone.

 

[ChrisvanT]

yes, phone lock, So for instance if the emergency extension is 9020, how do i then get any locked phone to dial it? do i have to create a whole seperate route or how? could you direct me on what to do from here to get it working and somehow bypass the lock?

Thanks a mill.

 

[MrMitel]

From the help file.........

Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: calls to emergency trunk routes and local operators

9020 you say is an extension, this is not a trunk route

 

[ChrisvanT]

So there is physically no way of that number getting dailed from a locked phone, even with a FAC or something? any other ideas on how to work around this issue? The issue is that when someone loses an arm they can use the other one to phone the 9020 extension even if the phone is locked. a locked phone can't phone external or internal numbers, but isn't there a way to exclude internal numbers from being blocked?

Thanks guys.

 

[MrMitel]

An option would be to go out/back into the system via an emergency route, this can be done by looping an LS/GS port and ONS port or by using IP trunk routing (you can route a call to back to the originating controller using IP trunking), the route used to exit the system can be set to type 'emergency', this will allow a locked phone to access it

 

[ChrisvanT]

That sounds horribly complicated... Any other way?

 

[MrMitel]

Is the lock always enabled? Could it be a hotlined ext to the emergency phone or could you use interconnect restriction to allow access to only the emergency phone? Could an account code be used instead to change the COS/COR, in a normal state only internal calls could be allowed?

 

[bobcheese]

what is the reason for locking the phone in the first place? You may find there is an alternate way to achieve the same result without barring internal calls

 

[ChrisvanT]

well lock isn't always enabled, only after hours and by not even by everyone, its more a safety feature so that cleaners or so dont decide to pickup the phone and call their relatives and speak for hours and shoot the phone bill through the roof, or other people getting personal numbers off the phone etc...

The hotline question: not sure?
interconnect restriction question: also not sure?
Account codes: nope they do not want everyone to use account codes.

I do not want internal calls barred seeing as the emergency extension is internal...

I'm stuck... why cant they just run around looking for another phone that isn't locked...

what about that emergency services management? can i not make the cesid 9020 and that then somehow bypass the lock?

Thanks again

 

[MrMitel]

'its more a safety feature so that cleaners or so dont decide to pickup the phone and call their relatives and speak for hours and shoot the phone bill through the roof'.......solution is account codes, internal calls always allowed

 

[bobcheese]

Ok so if it is only out of working hours why not implement night service on a schedule so that when the office closes one of the variations of the night mode compared to the day mode it that the COR changes to one which is barred from outgoing calls?

 

[kwbMitel]

I second BobCheese's suggestion

Night mode invokes COR that is restricted from outside calls

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MrMitel]

I missed the 'only after hours' bit, your right scheduled, night service would be a better way then

 

[ChrisvanT]

I thought about that too but these amazing users decide to lock some of their phones during the day too when they step out of the office, and the worst of all is they dont want to let go of the lock feature.

So the big boss decided that the lock must be there... still hitting the brick wall...

 

[bobcheese]

In that case, if you Don't stop locking the phones there is not much else we can do. You are bound by the limitations of the feature.

 

[ChrisvanT]

Isn't there a way to unlock the phone using your personal pincode, effectivly transforming the phone to your phone? like an account code?

I've tried having a pincode button programmed to enter and it works when the phone is unlocked, but when the phone is locked, the lock doesnt allow you to press buttons.

Any ideas on that?

 

[bobcheese]

No, PIN is set per station not per user. The only other option is to enable 'hotdesking' which would mean users log in and out of the set and when logged out they could have a different COR etc but this is no good either if you are still wanting to use phonelock

 

[ChrisvanT]

And would it be posible if each user had his own individual pin/account code?

 

[bobcheese]

the only way this is going to work is if you stop using the phone lock. The maybe a night service or account codes but not until you stop using phone lock. Seems like your boss has an 'executive decision' to make isn't that what they are paid for?