Phonesets display

[Joekske]

Hi all,

Is there a way to change the phonesets display from a script or is it possible to use a variable in the phonesets display?

This is what I want to do:
- check incomming CLID to a database and give back a name.
- use the name in the phonesets display so the agent can see the name.

thx for the help!
Joekske

 

[Utreg]

No, that is not possible.
It is possible (via HDX scripting) to show info on the agents computer..

 

[Joekske]

How could you send info to the agent computer?

I have been looking at the provder.exe application, but I'm not able to register. Seems strange b/c my SEND INFO in the scripts works fine.

Does the agent need to use the agent desktop? We do not use the agent desktop.

 

[Utreg]

You will need a third party solution.
For more info on HDX see page 18
Link

 

[inoburger]

I just did this.

If using AACC.
Go to Configuration:
Phoneset Displays
Select CLID on top
Select CLID # on phone.