phonemanager agents status

[reije021]

the status of the agents, shown in the agents icons in the tab speed dials is not present or not reliable does anybody know a reason of solution

 

[Escorthosis]

What software are you using for Phonemanager AND IPOffice?

 

[reije021]

phone manager 4.0.18
ip office manager 6.0 (07)

 

[tlpeter]

is your firewall on ?


ACA - Implement IP Office
ACA - Voice Services Management
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[Escorthosis]

Are the PhonemanagerPC's on the same subnet as the IPOffice?
Otherwise only the first 10 off-subnet PC's will get BLF updates.
On the same subnet the IPOffice uses broadcast to update all PC's.

 

[reije021]

all agents are within the same network
all ports on the switch are open
when you choose a agent to call you see the status, but not automatically in the speed dials

what does broadcast mean?
subnet mask is the same (255.255.255.0)

 

[intrigrant]

This is a bug:
Avaya ClearQuest nbr :CQ52107

Description honemanager User Speed Dial BLF shows as permanently Busy.

Found in: 3.2.30

Fixed in : MT_RELEASE_4Q07_3.2

3.2 is currently targeted for GA release on the 31 August 2007

 

[jamie77]

I have had this before if the network isn't upto the job.

Multicast messages not getting through to the PC's to update the Phone Manager speed dials.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

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