Phone Usage

[goku78]

Hello everyone,

I am trying to identify if a phone has been used or not, the idea is to remove those phones that are not in use.

At this moment the cdr link is not an option, so I am trying to check this information using the SAT or Linux commands.

Could you please let me know if there is an option in the CM to do this?

Kind regards
Goku

 

[4merAvaya]

None within the PBX. One option would be to busy out the station and wait a week. If no one complains, print the station form for your records and remove the station.

Kevin

 

[goku78]

I dont think the customer wants me to do that, he just sent me all the stations in a file but I need to know which extensions are not in use.

This is an easy task if I have the cdr-link service active, but at this moment the server is not working,

 

[smokinjoe2938]

goku78, yes you can do a disp errors, error type would be a 513, then hit enter. this report will show you when it went out os service, I use this report as a housekeeping means, this should solve your issue.

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[DAVIDPAYNE]

If you want to see what programmed station have not been used, you would need some sort of CDR system in place. The PBX will only tell you if it is active, i.e. connected and in service.

 

[m4ilm4n]

Could you do it manually by comparing the difference between list stations and list registered?

 

[DAVIDPAYNE]

That would tell if the station is logged in on a phone. It will not tell you extension is used (assuming it is logged in). And this assumes that all you phones are IP based.
Digital and Analog will not so up on list registered.

 

[AvayaTier3]

Also an unplugged phone can still be utilizing the extension as a bridged appearance or route to coverage or forwarded to destination. Only the customer can verify whether they use extensions
or not.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[JDTurk]

If you're unsure, the system won't allow the deletion of an extension if it is part of a bridged-call-appearance.

S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
Modular Messaging 5.2

 

[goku78]

I think I am stuck with the CDR feature, the problem is the server is not working and I am out of that office.

Thank you everyone for your support,

Kind regards