Phone tones are not generated

[AntBan]

I am just now learning to use the Meridian PBX.
When I pick up a phone I only get a tac-tac-tac sound.
No dialtone, no busytone, none of the signalling tones are working. Yet the call goes through when I dial the extension number or even an outside call goes through.
But, the voice quality is very bad.
Any ideas what might be wrong or broken?
THx
Tony Banuelos

 

[acewarlock]

What model of phone??

 

[janaya]

Change out the phone to see if it stops.

 

[AntBan]

the model number of the phones is M3904.
I've tried swapping phones already and I still get no signaling tones. I am guessing the problem come from the tone generator circuitry, bjt I am not sure what to look for.
Thx
Tony

 

[acewarlock]

Did you try a different port?
If it was a tone and digit problem it would effect all phones not just that one.

 

[AntBan]

Yes.
I tried all ports on the digital card

 

[acewarlock]

Did you try a different Card?

 

[ArchTelecom]

If this happens on all phones, go into LD 15 under FTR data block and enter "Yes" to prompt EEST.

 

[ArchTelecom]

Sorry, didn't see the part where no signalling tones are working (dial tone, busy tone), that would not change with the EEST entry. But, if this is still happening on the entire system, depending on the model of system, you may have a defective TDS card.

 

[acewarlock]

AntBan:

You haven't answered if you tried a different card, and is this happening on all phones or just this one.

 

[McGruff753]

Is this an entire campus issue? If not, are there other telesets this issue is happening to? If so, are those telesets all on the same card? If so, have you tried to move this teleset to a different card? What were the results?

Mike

 

[AntBan]

Hey Acewarlock, McGruff753
Sorry I've been working on another project. I should point out that this Meridian is not in a real application environment. It is in a test lab and we use it to test out voicemail interop testing and ISDN QISG interoperability testing.
To answer your question, No I have not tried another card. I don't have another one. I will try to obtain one and try it out. I will keep you posted.


Hey ArchTelecom,
How do I repair or replace the TDS?

Sorry for my very limited knowledge on this PBX.

 

[acewarlock]

Do you have any other phones on this system? if so do they hvae dial tone? if the do it's not the TDS

 

[AntBan]

I also have anolog phones and they also have the same sound (tac-tac-tac) and no signalling tones are heard. Even when I dial an access code to call out a trunk the same sound is heard.

 

[mjdave]

Have a look in your FTC table and see if the tones are set correctly. This is in LD 56. This are the UK settings if anyone can give a print of the US settings
I think the main setting is DIAL-XTON- 129

TYPE FTC
TABL 0
NCAD 001
NBCS
XTON 154
DCAD 015
DBCS
XTON 154
ICAD 005
IBCS
XTON 154
RCAD 001
RBCS
XTON 154
GCAD 001
GBCS
XTON 154
HCAD 003
HBCS
XTON 154
PCAD 001
PBCS
XTON 154
XCAD 000
NDR1 PBX 002
NDR1 BCS
XTON 154
XCAD 002
NDR2 PBX 002
NDR2 BCS
XTON 154
XCAD 002
NDR3 PBX 002
NDR3 BCS
XTON 154
XCAD 002
NDR4 PBX 002
NDR4 BCS
XTON 154
XCAD 002
DIAL
XTON 129
XCAD 000
SPCL
XTON 129
XCAD 037
CDT
XTON 105
XCAD 000
CFDT
XTON 129
XCAD 035
MWDT
XTON 105
XCAD 017
CFMW
XTON 105
XCAD 017
BUSY
XTON 130
XCAD 030
RGBK
XTON 132
XCAD 032
ARBK
XTON 132
XCAD 002
FFCT
XTON 135
XCAD 000
ACTN
XTON 105
XCAD 000
HOWL 0027
LIMT
XTON 164
XCAD 002
NRMT
XTON 164
XCAD 018
AWUT
XTON 132
XCAD 017
OVFL
XTON 130
XCAD 000
TEST
XTON 177
XCAD 000
ERWT
XTON 108
XCAD 000
ACFT
XTON 108
XCAD 000
TLP
XTON 132
XCAD 000
TLPT 0
PATI
XTON 105
XCAD 000
EEST
XTON 108
XCAD 000
CFWT
XTON 133
XCAD 000
CAMP
XTON 137
XCAD 000
CDNC 017
ACBT
XTON 003
XCAD 000
CDNC 019
AOBT
XTON 108
XCAD 000
CDNC 018
CAB
XTON 043
XCAD 019
CDNC 019
INTU
XTON 133
XCAD 000
CDNC 036
CWT
XTON 108
XCAD 000
CDNC 020
OBKT
XTON 108
XCAD 000
CDNC 017
OVRD
XTON 133
XCAD 000
CDNC 036
SRT
XTON 108
XCAD 000
CDNC 021
TMAT
XTON 108
XCAD 000
CDNC 022
TMOT
XTON 108
XCAD 000
CDNC 023
TSUT
XTON 108
XCAD 000
CDNC 023
SRC1
XTON 000
XCAD 000
SRC2
XTON 000
XCAD 000
SRC3
XTON 000
XCAD 000
SRC4
XTON 000
XCAD 000
SRC5
XTON 000
XCAD 000
SRC6
XTON 000
XCAD 000
SRC7
XTON 000
XCAD 000
SRC8
XTON 000
XCAD 000
CFSN
XTON 105
XCAD 000
CPOQ
XTON 108
XCAD 000
RGAR
XTON 105
XCAD 000
RPCT
XTON 105
XCAD 000
RGAB
XTON 132
XCAD 000
MWAN
XTON 105
XCAD 000
DNDA
XTON 105
XCAD 000
SSLK
XTON 105
XCAD 000
P10 8
ID1 768
ID2 512
IDD 640

 

[AntBan]

THank you all for your response.
The FTC table was very strange. I loaded and old config I had saved in a flash and now all my tones are back and my phones are working. I will have to re-configure some of my trunks though.
Thx again
Tony