phone system needs analysis

[pietb]

Our current phone system needs replacement and I have been assigned the task of gathering information on our current system, the risks associated with keeping our current system, and gathering requirements for what our future needs would be. I am trying to find an example, perhaps a table of contents or a template of a phone system analysis. Does anyone know where I would go to find this? As I am new to phone systems, even a list of topics or questions would be helpful.

Any help would be appreciated.

Thank you.

 

[pbxn]

I believe another forum: pbxinfo.com has a system comparison section.

 

[ISDNman]

There is a book By Jane Laino called something like "Managing Telecom Projects.

As I recall it includes a CD with templates. If this task is soemthing new for you this book woul dbe highly recommended.

You can probably find it at

http://www.telecombooks.com

Good luck

 

[orypecos]

http://nortel.pbxinfo.com/index.php?module=ContentExpress&func=display&ceid=20

has a helpsheet for determining what you what

http://www1.avaya.com/smallmidbusiness/insights/buying1.html

has the different types of systems explained
and these and other info links at

http://www.aucommunity.com/showthread.php?s=&threadid=440