Phone rings directly to VM

[silver987]

I have a customer with a BCM 50 3.0 and 1 expansion. Station 254 has 5 lines appear only. when I call from another station it rings normal. When I call in and press 254 it goes directly to VM. No lights on the phone but I can open the mbx and get the message. I have checked everything I can think of, "call forward", "dnd" I know it must be something simple but I can't find it.

Wayne T

 

[Firebird Scrambler]

Check in Call Pilot under the lines section that target line doesn't go straight to voicemail.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[silver987]

No target lines, they are analog. I tried removing the mailbox but when I do that and call in and enter 254 it says the station doesn't exist, yet I can call it from any other station.

Wayne T

 

[exsmogger]

Is there a CCR tree set up? If so, it might be a programming error in there.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[silver987]

No CCR AA only.

Wayne T

 

[curlycord]

Sounds like the set is not really 254, check F*0 Intercom to make sure it is.


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Toronto Canada

http://www.telcopc.ca

 

[silver987]

Yes I did that and that is what puzzles me it is the right station but I tried
Cancel call forward, cancel DND.
Very strange, I guess I will have to go back and try to figure it out.

Wayne T

 

[curlycord]

Reboot both systems since communication between the two are having issues.



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[silver987]

You lost me there? Are you saying the vm is separate somehow? If I power down the system won't that take both down?

Wayne T

 

[curlycord]

Sorry, was thinking Norstar lol

Same system but 2 different platforms.

Phones work off the BCM where voice mail works off the hard drive.

So try rebooting BCM, you can schedule a reboot under Reboot if need for after hours.
This may also help clear a bug:
Backup Callpilot
Restore Callpilot

or
Backup Callpilot
Restore Callpilot to Factory Default instead of from backup
Then Restore Callpilot once that's done.





________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[silver987]

Finally got back on site and tried a reboot. That took care of the problem. Thanks for all the help.

Wayne T