Phone reset

[jryan11]

We are having a problem with our ip phones. I have a IP Office at my main site and at my branch location I have the IP phones. I have a T1 point-to-point between sites. When the employees come into work in the morning the phones say "Press * to continue" and then the phone has to reset. (this happens about once a week and not all phone are affected) Why is this? I don't see the frame going down. Has anyone had this happen to them?

 

[kristiandg]

Its possible that overnite, there is no data passing back and forth, so the TTL is cleared on your data equipment. Just a thought.

Hope this helps...

Kris

 

[Pepperz]

Check the monitor logs. Could someone be intentionally logging them off?

Pepperz@charter.net

 

[fonedoc]

jryan11:

Are you IP sets getting their IP Address from a DHCP Server? If so I would be willing to bet you that the DHCP server is not seeing a request to renew the DHCP address and after the DHCP lease time expires it is not renewing the lease!!!

Let me know if this helps!!!!!!!!

Fonedoc

 

[jryan11]

All the IP phones are static. I have checked the monitor logs and don't see anything that caught my eye.

Kris what do you think the TTL should be set too?

Thanks to all helping with this matter.

Jerry

 

[crashtest1000]

Over night does the data link to the IP phones between the System and IP phones drop?

If this is the case the IP phones would be disconnecting with the gate keeper on the IPO and they go into the restart mode.

 

[jryan11]

I have been monitoring the Frame connection between the sites and the link isn't going down. I thought the same problem so I setup syslog to monitor the serial link of my router.