Phone "out of service"

[saw164]

I am noob to mitel's, and need help adding an ext. I am working on a SX2000 light,that had a bunch of ext that were programmed up as speed dial number that we nolonger need, so i removed them out of the system speed call list. I am now am trying to create that ext again to attach to a superset 4DN. Before i started i did a loc num to make sure it wasn't programmed anywhere else. I then added it in multiline set assignment to location i wanted on a DNI card. I went in to key assignment added the ext on key 2, but when i stat the DNI card, it shows as "out of service". I have tried Busying it out and RTS'ing it back in, but still shows out of service. do i have to connect a phone to bring it up? On a side note, i tried to add the ext on key three as X*XX, since many of other one's have it that way, it won't allow me to, says it is used by another group, Found that it is a NON prime group number. What does that mean, and how i can find it?

Thank you

Scott
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When Life Gives You Questions, Google has Answers - AJ Carpio

 

[MitelInMyBlood]

Non-Prime means that the extension is not a physical instrument and only appears as a key line appearance on another telephone.

The Out Of Service is referring to the PRIME line of the instrument where you added the key appearance on line 2. It's trying to tell you that the host phone is out of service. (disconnected, unplugged, etc)

The number that says it is used by another group may be referring to another type of group, such as the pilot number of a hunt group. (you can't make pilot numbers of a hunt group also be a line appearance on a superset)

Also, there are limits to the total number of appearances you may have of a number. That is controlled by your Dimensions & Features Display form (which you cannot edit, you can only read). On most 2Ks I've seen this limit is 16, meaning any one number may only appear on a combined total of 16 keys (including the prime, if it is prime anyplace). To get more than 16 you have to purchase a higher MFRD (Mitel Features & Resource Dimension). The next increment (as well as the max) would be 32.

 

[saw164]

Thank's Mitelinmyblood, i was wondering if the phone had to be plugged in for it to come up. This is at a remote location and i wanted to make sure that the number was up and working before i went over and plugged the phone in, but i guess i will have to go over and find out.
I am wondering as to why some of the ext's had symbols on them, such as 2##375, i think this means its a speed call number, since most of the numbers that i see it on, are speed call numbers, but what about 2*375?

Thanks again.

Scott
________________________________________
When Life Gives You Questions, Google has Answers - AJ Carpio

 

[odiefoxydog]

Hi,
On the SX2000 you'll have to program the DNI Assignment with the type of handset it is ie Superset 4dn against the Plid or the phone won't come up at all.

You can find out where a non prime line is programmed by using the multiline set group assignment form.

Numbers using * and # are usually used for dummy numbers for manager/secretary set ups.

Hope this helps