Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Phone programming acd and 2 lines help

Status
Not open for further replies.

HRTECH

MIS
Feb 10, 2004
48
US
I have a person that I have had to make a memeber of an acd group. However he has 2 scr lines because he is very rarely ever logged into the acd group. I have attached his TN print out, could someone please tell me what I can do to make the phone ring to the second line when he is on the first. I am talking about keys 8 and 9. I am sure I have just overlooked something.

Thanks for your help
Harold

DES HR
TN 013 0 00 09
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 8588
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 9
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXD ARHD CNTD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 8588
LHK 8
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 3474 0 7705
AGN
01 NRD
02 MSB
03 DWC 3474
04 ASP
05 ADL 16
06 ACNT
07
08 SCR 8652 0 MARP
CPND
NAME IVON ENGLISH
XPLN 13
DISPLAY_FMT FIRST,LAST
09 SCR 7652 0 MARP
CPND
NAME IVON ENGLISH
XPLN 13
DISPLAY_FMT FIRST,LAST
10 TRN
11
12 SSU 0000
13 CFW 4 8588
14 PRK
15 MWK 8588
DATE 11 MAR 2004
 
Thank you so very much, Sometimes I feel real dumb.
 
A tip. Change the CLS IRD OLD to IRA OLA and when the phone rings you wont have to push the button to answer the call
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top