Phone number transmission

[vladcbv]

Hi all,

IPO 10.1 and IPOCC 10.1 powered by - demo lab environment.

I see there is an option in the topic that you can use Phone Number Transmission, for which the help sais :
Specifies the number used for outgoing ACD topic calls to display at the destination phone. This number is used when the call is initiated by an agent using the Dial button in the UI. This option is also used for call back from an abandoned list and for topics used in a dialer campaign.
By default, the number is empty.

When I make ca call I am being displayed the number that is in the Agent's SIP tab in IPO.

Has anybody make it work for his/her deployment?

 

[janni78]

If you have a SIP trunk you need dial out via the "Auto" URI, otherwise it will use the information in the Users SIP tab.

"Trying is the first step to failure..." - Homer

 

[Alfalis]

Hi,
yes I managed to get this working - in my specific case I had to set the outbound number to something that resembled an internal extension.
As soon as I added the other leading digits (line/trunk access code, country code, rest of digits, etc.) it didn't work. I suggest you try some different number formats and always trace with TTrace and Monitor.
If you can't get it to work at all open up a ticket

 

[janni78]

I send the CLI I want to show either it national or international format depending on the service provider.

Easiest way is to set IPOCC to use Dial Prefix so you can use that to set CLI.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Thanks for your response guys..

So janni78 I have SIP trung .. I don't know what to change to "dial out via Auto URI". I have configured the line in SIP URI like this:

Local URI: User Internal Data
Contact: Use Internal Data
Display name: Use Internal Data

Identity: Auto
Header: P Asserted ID

Diversion Header: Auto
- not working..


"Easiest way is to set IPOCC to use Dial Prefix so you can use that to set CLI." .. how ? I cannot find any setting Dial Prefix in IPOCC

When it comes to SIP settings I am an amator..
Unfortunelty you guys are telling me to change some settings but I don't know what to look for..

Alfalis.. in TTrace should I look under Chap Settings ?

 

[janni78]

You add an URI on you trunk with another outgoing ID.

Local URI: Auto
Contact: Auto
Display name: Auto

(Auto is same as * used to be)

In PBX in IPOCC you can set Dial Prefix.

Then I have a shortcode that point to the new URI and I can show unique CLIs for each topic.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Hi,
EDIT:

I have done half of day of testing. Auto dosen't work nomatter what.
So i have created a new URI like you said with outgoing group id 2
I have created a new Shortcode 9N Dial N LineID: 52 .. where 52 is a new ARS created N; N Dial Line: 2
I have added 9 as dial prefix for ipocc.

From what I see in Monitor, when using the new line i see i get an error

13:59:29 7742722mS SIP Call Rx: 1
SIP/2.0 604 Does Not Exist Anywhere
Via: SIP/2.0/UDP 2.0.134.xx:5060;branch=z9hG4bK752ca21705b32660dafca82630362b18;rport=5060
Call-ID: a9b8efaaf8cf4c7b94ea0dd2f7b4645e
From: "+40268706061"<sip:+40268706061@as1.romtelecom.net>;tag=f7d2a15315cf9fa6
To: <sip:0733146692@as1.romtelecom.net>;tag=sbc0407gb9g9add
CSeq: 73540112 INVITE
Warning: 399 0.0.I.261.5.105.0.12.24839.0.0.as1.romtelecom.net "Unknown caller"
Content-Length: 0

Thing is I have the number +40268706061 in my SIP.. calling in this number will take you to a Topic1 in my ipocc.

 

[janni78]

Are they selecting a Topic when they dial out?
Otherwise it will use the agents CLI.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Heh I edited the post when yuo replied.. )

 

[vladcbv]

From what i see My ARS is not working.. They are selecting a topic and from monitor sip messages i see the correct number transmited to IPO based on the topic selected..

 

[janni78]

The service provider doesn't accept the CLI (+40268706061)

You'll need to check what format they want the CLI in.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

This is the exact format that they accept.. :|
If I dial on the main ARS it works..

 

[janni78]

Compare the 2 INVITEs, something is different.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Ok so good news, now it's working..
Trial and error helped me.
I followed the logic that you said janni78 so thank you!

The new URI I created has now Auto, Auto Auto , Identity = None and Diversion Header = Auto - this works for me ..