Phone Mgr Pro not coming up...

[edbisw]

SCN setup between two IP Office 4.2 systems, and there are five Phone Mgr licenses, 1 is in use. Went to assign a user in Manager to use PM Pro instead of Lite. She is on the "other end" of the SCN as the licenses are housed on the other IPO switch (just wasn't sure if that might be an issue), and when she started Phone Mgr it won't switch from Lite to Pro.

What am I missing?

 

[socalsteve]

Pretty sure license needs to be installed on the control unit that user is administered on. and.............


Phone Manager uses the following IP ports for communication with the IP Office. If a firewall is placed between the user PC and the IP Office, traffic on these ports should be allowed.

• Port 69 on the IP Office and the Phone Manager PC- TFTP
This is used by the Phone Manager to obtain data from the IP Office such as user name lists and the switch directory. TFTP is also used during the application log on.

• Port 50796 on the IP Office - IPO PC Partner
This port is used by Phone Manager and Soft Console applications to establish communication with the IP Office for call signalling, configuration changes, etc.

• Port 50799 on the Phone Manager PC - IPO BLF Updates
Used by Phone Manager to receive status updates for internal speed dial icons. These are sent from the IP Office using the 255.255.255.255 broadcast address.

• VoIP
Phone Manager Pro PC Softphone uses ports 1719 and 1720 for H323 Gatekeeper discover and then a range of ports for VoIP. Therefore, we can only recommend Phone Manager Pro PC Softphone operation across a firewall when using VPN to tunnel the connection.



Using AvayaFW.bat

This file is a batch file that adds various IP Office applications and the ports that they frequently use as exceptions to the Windows in-built firewall settings. This file can be downloaded from

http://marketingtools.avaya.com/tools/firewall.

 

[edbisw]

Well, there is an encrypted IPSec tunnel between the two sites, and the LAN traffic is wide open bewtween the sites (none of the ports being blocked).

Please say I don't have to buy additional licenses just to make this work...!

 

[tdaugirdas]

The license for Phone Manage Pro need to be installed on the IP Office that the User is on - it will not work from the remote IPO.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tlpeter]

Always been that way so you realy need to buy licenses for on all sites !


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