Phone Manger Pro screen pop - incoming number "witheld" 2

[snelders8]

Hi,

A customer has created an application that accepts the 5 command line paramaters from a Phone Manager screen pop. However, when the calling number is "witheld" no parameters seem to be passed.

Has anyone come across this and how can the extension number be passed to the custom application in this situation? Avaya documentation does not help.

Thanks,
Jason

 

[intrigrant]

I use this batch file:

echo off
cls
setlocal
if "%3" == "" goto :NoCLI
call.exe %2
end local
goto :End
:NoCLI
Call.exe %1
goto :end
:end

 

[PotNoodleBoy]

Hi,

Sorry to hijack your thread slightly (I do it often!), but what are these 5 command line parameters and how can I learn more?

Thanks for any tips.

 

[snelders8]

Hi "robwalker",

Check out

http://marketingtools.avaya.com/kno...als/manual_pdfs/apps/appllicationsinstall.pdf

on the Avaya knowledgebase (

http://marketingtools.avaya.com/knowledgebase/),

which is the beset source of Avaya documentation I've found so far.

Search for the section "Popping External Applications" (page 29) and it lists the 5 parameters.

Cheers,
Jason

 

[janni78]

Even though dear intrigrant has high ranking he should get something for his post

 

[wmarbach]

Hey guys,

I manage a helpdesk, and would like for my employees to be able to use the Screen Pop (External Program) to open a Web-Based Help Desk Create Issue page (FootPrints).

I'm able to pop open the Page, but I now need to pass through the <calling_party> variable into the URL.

The URL looks like this:

http://your_footPrints_domain_name/..._CONTACT=1&DOWHAT=REGISTER&Phone=732-555-1112

I know I would remove the phone number from the Phone= part, however, how do I pass the phone number from IP Office into this URL?

My Batch file essentially is this:

"c:\program files\mozilla firefox\firefox\" "

http://your_footPrints_domain_name/...CONTACT=1&DOWHAT=REGISTER&Phone=732-555-1112"

Which works, without passing the phone number.

Any ideas?