Phone Manager

[BResource]

Hi,

A customer recently upgraded to R11.1 then told me later that they used Phone Manager.

I have not had any experience with this software, is there a newer version that works with 11.1 or is it unsupported/end of life?

I know it is quite old software. The customer went from R5 to R11.1 (via swapping the chassis).

Many thanks!!

 

[budbyrd]

No. There isn't a newer version of manager. You need a Receptionist license and Soft Console.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Okkie26]

Also no.

Softconsole is not a replacement for Phone Manager.

You need One-X portal or IX-Workplace in call control mode.

And therefor you need the proper license (prefer power user)

 

[BResource]

I thought that might be the case! Thank you for your replies!

 

[ipohead]

The nearest equivalent is IX Workplace which works directly with the IP Office. One-X portal needs a One-X server.

All of these need a user license. Minimum is office worker but look at getting power user which includes other features.

Unfortunately these user licenses require you to have a preferred edition license even if you don't use Voicemail Pro or One-X portal.
PhoneManager Lite was free!

Was there an upgrade path from PhoneManager Pro to Office worker?

 

[tac84]

In my opinion, this is where Avaya really screw us. You can't just bolt on a Power User license (or the other user licenses) without first having to upgrade to Preferred Edition!

Thanks, Tim
Adelaide, Australia

 

[jose1000]

Yes ipohead. Phone Manager Pro licences are converted to Office Worker licences in the upgrade process. But nothing for Phone Manager Lite.

 

[budbyrd]

I guess we have always used SoftConsole because most of our customers used Phone Manager as a reception console for call control and user status. Never had a customer use it for general users or agents. It all comes down to what the customer wants to do with it.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'