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Phone Manager SPS Server Lock Error

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spridge

Technical User
Dec 5, 2002
177
GB
Latest 4.2 Phone Manager Client running on Citrix

Only problem is some users receive the SPS Server Lock error message.

They press OK to continue and everything works fine

Has anyone else seen this message
 
>Only problem is some users receive the SPS Server Lock error message

Which error message is this?

Do these users have stale or locked sessions?

The SPServer.lock file appears to have 2 states (there may be more) one with the fiel size of 1 Byte and containing a Null character and with a file size of 8 bytes and containing a the word Exiting and a Null character. I have tried locking the file and then PM fails badly.

It suggests to me that the issue relates to multiple accesses of the SPServer.lock file stored in the user's profile. So unless you have *all* your users storing their profiles in the same place... yo have 2 processes (and so probably user sessions) trying to access that file

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
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