Phone Manager PC Softphone w/ Vista?

[victor5908]

I am running a 406v2 4.1.9 and installing the compatible Phone Manager on Vista machines and the phone manager is working fine on the local machines but I am having trouble with the IP version from offsite.
The VPN connection right now is a client software and the home office has a DSL connection.
The problem I am having is the volume is terribly low and the sound is constantly clipping.
I have maxed out all volume adjustments and experimented with codecs,faststart on/off,etc.Nothing I do seems to have an effect.
The headset is a Plantronics Wireless IP via a USB controller.There is an App,some kind of sync manager for the Plantronics that I could not get to stay running.
Gotta love Vista.
Just wondering if anyone has had any similar experience?
Thank all-

 

[jamie77]

I pretty sure softphone is not supported on Vista yet.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[TomMills]

Jamie is right

phone manager supported, softphone not

 

[victor5908]

Catalyst officially tells me it is not yet supported on Vista.

 

[IPOfficeIreland]

just came up against this today also, client wants 10 users with softphone but all are on vista.

has anyone ever got it working?

 

[aarenot]

The headset is a Plantronics Wireless IP via a USB controller.There is an App,some kind of sync manager for the Plantronics that I could not get to stay running."

IS this hardware tested by Avaya with the IPO? I doubt it, but anyways.

Even if the softphone were supported on Vista the wireless/IP headset is not your job unless you have been trained/certified on it. Get a hard wired MIC, and use the speakers on the laptop, and once that works, you are done.

 

[IPOfficeIreland]

Thanks Aarenot,

so it does work but not supported. that's half the battle. do you know when it will be supported? next release?

 

[LucienJ]

http://support.avaya.com/japple/css...&temp.documentID=311062&temp.releaseID=310587

IP Softphone R6.0 Service Pack 3 is only available to end-users who have purchased a valid Release 6 IP Softphone license. You can purchase the R6 licenses by contacting your Avaya Sales Representative, Authorized BusinessPartner or Dealer. Once the licenses are purchased and on your equipment records you may then visit the Download Center to download the software.

IP Softphone R6.0 SP3 is a full installer, as such it can be installed as an upgrade to any IP Softphone R6 series release.

Major improvements in IP Softphone Release 6.0 Service Pack 3 include the following:

Support for Sametime Client v7.5.1 integration
Improved click to dial feature functionality
Numbers prefixed with ### are now highlighted
Improved robustness of Service Provider
Improved robustness of video media companion
The major enhancements in SP2 for IP Softphone R6.0 include the following:

Improved security robustness
Improved click to dial memory processing
Enhanced user interface of general feature "Always display the main window on top"
Enhanced Softphone to display a more informative message to the user if access to the Softphone program database file is disrupted
Improved usability of Hangup button with administered "Release" feature button
The call will now end and no dial tone is heard
The major enhancements in SP1 for IP Softphone R6.0 include the following:

Support on Microsoft Windows Vista Enterprise and Ultimate operating systems
Please note the following features are not supported and are unavailable if installing IP Softphone R6 on Microsoft Windows Vista systems: Microsoft Office Communicator integration, Lotus SameTime integration, Citrix mode, or Video.

 

[kwing112000]

I am pretty sure this is for the definity not the IPO

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[IPOfficeIreland]

i was just about to say the same!

 

[IPOfficeIreland]

4.2 supports vista

 

[victor5908]

4.2 User is out and supports Vista?I'll give it a try.
The problem I was having was barely discernable audio-I could connect,but barely hear anything.
I am going there today to connect and XP machine directly to the network and see what happens.
This way we don't have to worry about VPN's,wireless routers,etc.
Thanks all

 

[victor5908]

I only see 4.1.17 here in the states.Anyone know when 4.1.2 comes out or have any ideas about the terribly low volume?

 

[IPOfficeIreland]

4.2 is due in june but i am sure your local disty will pass it on...

 

[victor5908]

Thanks again

 

[mmy1981]

victor,
same answer as the rest tells you. IP Softphone does not work. We have a customer with exactly the same problems (clipping, volume problems, ...) If needed I can tell you which documents say that IP Softphone isn't supported on Vista.

 

[victor5908]

Got it via e-mail from my support(Catalyst).The customer wanted to see something from an engineer type guy.
Thanks