Phone Manager issue 6.1.12

[djuplift]

IP500 V2 running 6.1.12 with one Phone Manager Pro License.

I have one user set to use PMP in pro mode she is also the only user using PM everyone else is using one x portal.

When she logs in to PMP it defaults to LITE instead of pro, when i disconnect PMP system status shows her extension still using LITE it's as if it never disconnected or PMP is still running.

I have set other users to pro and tried to log into PMP and they all get LITE and then after exiting PM system status still shows PM connected.

I have deleted the license file and added it back in.

I have deleted the user account and recreated it.

I have deleted the user account and recreated it with a different name and extension.

I have upgraded the firmware.

I have defaulted the system and reloaded the config.

I have rebuilt the config and loaded it.

nothing will fix it however while the config was defaulted i slapped the license on and tested it and it worked fine..

I am out of ideas..


ACA - IP Office
ACSS - SMEC (IP Office)
APSS - SMEC (IP Office)
JNCIA-EX
JNCIA-ER
JNCIA-FWV
Convergence+

 

[ipedro]

i suppose that pm pro doesn't exist in R6

 

[amriddle01]

Yes it does, I run PM Pro in R7 and it works fine, if it worked in a default config I guess your config is corrupted somehow

ACSS (SME)
APSS (SME)

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