Phone Manager as softphone, can't register for VoIP Operation 1

[fortunate2001]

I have been trying to get a Phone manager 3.0 client to work as a softphone. No VPN--- I'm trying to get it working on the local network first.

On the IPO, I added a new user and assigned an unused extension number. I selected IP as the type.

In Phone Manager client, I configured this user. I also went to prefs and selected Enable VoIP.

A prompt comes up to Select an IP address: and when I do, I get : "Failed to register for VoIP operation".

When I de-selected "Enable VoIP" I got a message saying "Your license on the switch has been changed to iPro."

In the PhoneManager I can "make a call" and enter an extension number and hit dial, the destination phone will ring, but no audio in either direction. (This function works whether of not I have checked "enable VoIP" on the prefs page.

I have rebooted both the IPO and PhoneManager.

I was hoping this was going to be the easy part, (and the VPN harder)- any ideas?

 

[victor5908]

Hi fortunate-the phone manager pro requires a double license.
One is Phone Manager Pro per seat.
The other is Phone Manager Pro audio enabled.
The symptoms you describe are exactly what happens with no audio-enabled license.

 

[IPOUK]

I got licenses and I still get this constantly - it's worse when it is logging out a hard phone IP Phone - sometimes it logs it out, sometimes it doesn't.

This is on 3.1 Field Trial - but been getting these probs for ages - Soft Phones IMO are really dodgy - or is everyone else ok and I'm doing something very silly!

 

[JeSTeROCK]

Soft IP phone should be used with its own user and voip extension.

Create the user with voip extension (turn off login code)
and reboot IPO. Should work from there on

 

[fortunate2001]

I checked, and we do have a license for both the Pro seat and the Pro audio.

I did create a new user with a unique extension, left "login code" blank. This is the only user set to VoIP.

I continue to get the "Failed to register for VoIP operation" error message.

Any other ideas?

 

[tehtec]

Do you have any firewalls running? I think it would give a different error message if this is the problem, but its worth a look.

The documentation says you can check the number of available and the number of free licenses on Phone Manager by doing this:

1.Select Help | About.
2.Hold down the Ctrl and Shift keys and click on the software version number. A list of licenses is shown.

 

[fortunate2001]

The PC is connected directly to the built in switch on the IPO, so I don't think there is any firewall/blocking activities going on.

I tried the cntr-shift- nothing. But the licenses are listed in the main menu. (I do wish it also listed the number in use vs. just the max possible).

 

[JeSTeROCK]

create a new user with a unique extension number.

Let it create a voip extension when you press ok on the user.

Save & Reboot the ipo

In phone manager open pbx, select ip address, select user, type in user password, don't use login/out

It should log on to that user. Go to preferences/phone manager and tick voip

 

[fortunate2001]

Well, I went through and deleted every test user and any others I did not need, and also went through and changed the options on most from Pro to Lite.

I also deleted the VoIP user I had created.

Rebooted, and then started again to create a new user, VoIP enabled. Rebooted the IP Office again, and then Phone Manager started to work!

I am not sure exactly what the problem was, but I am guessing that one of the test users I deleted had been used in the past for a VoIP experiment, and had taken up the license. After clearing out the directory, must have freed up the license. (We only have one license right now).

Thanks for all the advice. Next up: Firewalls and VPNs

 

[JeSTeROCK]

the problem was not the license. It's more to do with the gatekeeper and other small things in the setup process.

Just remember if using VPN using microsoft client and PPTP with XP SP2 to uninstall QOS packet scheduler