Phone Manager (Agent Mode)

[ChuckIPO]

I just setup CCC and want to use Phone Manager for the agents. Do I need Phone Manager Pro licenses for the agents to utilize the Agent Mode feature, or is that licensing part of the CCC Agent licensing?

When ever I try to login to Phone Manager, as soon as I select the IPO the Expand button goes dark and I can not select that option.

Thanks
Chuck

 

[sizbut]

The Agent Mode features (there are two with the same name just to confuse) in Phone Manager are not specifically licensed. However both are indirectly licensed by only being available to Phone Manager Pro users, so you need a Phone Manager Pro license and to be configured as a Pro user in the system configuration.