Hi! I'm looking for help with a port on my "telephone sets" card. It has a dial tone outside of the phone system but when I dial out it gives me a "number cannot be completed as dialed". I am needing/wanting to use this port for a backup alarm system line not using a nine. Is it possible to remove a 9 from a line on our system? Let me know. Thanks so much for your help!
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phone line port
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TouchToneTommy
Vendor
Start by telling us which system you have...
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TouchToneTommy
Vendor
OK, Merlin Magix, you can program a single line port to not require the 9.
First, in Extensions, go to Lines and assign just ONE of the lines that is in pool 70, which will add a POOL 70 button to the extension (with immediate ring)
Now go to Centralized Telephone Programming for the extension, change the pool button to NO ring, then set the auto line select to use the Pool button only.
First, in Extensions, go to Lines and assign just ONE of the lines that is in pool 70, which will add a POOL 70 button to the extension (with immediate ring)
Now go to Centralized Telephone Programming for the extension, change the pool button to NO ring, then set the auto line select to use the Pool button only.
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TouchToneTommy
Vendor
Print your General Trunk Information, and you will see which lines are assigned to Pool 70.
Then go to Extensions, Lines and Trunks, Extension Number and Enter, Entry Mode, dial ONE of the trunk numbers that is in Pool 70, Enter. This will assign the Pool button to the phone.
Go to Centralized Telephone Programming, Program Extension, extension number and Enter, the SA buttons will light up. The 3rd or 4th one up from the bottom left will light up solid, and when you press it you will see Pool 70-I. Dial *45 and the light will go out. Press the button again and it will see Pool 70-N
Now press the button again, dial *14, press the Pool button one more time, and dial **14
Then go to Extensions, Lines and Trunks, Extension Number and Enter, Entry Mode, dial ONE of the trunk numbers that is in Pool 70, Enter. This will assign the Pool button to the phone.
Go to Centralized Telephone Programming, Program Extension, extension number and Enter, the SA buttons will light up. The 3rd or 4th one up from the bottom left will light up solid, and when you press it you will see Pool 70-I. Dial *45 and the light will go out. Press the button again and it will see Pool 70-N
Now press the button again, dial *14, press the Pool button one more time, and dial **14
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Wow, this is a bit confusing for me. I have attached our trunk information. It sounds like from your instructions you are walking me through adding this as a button on a phone. Is that correct? I really need it on a port on a phone system card. I apologize if you are saying that and Im not getting it. Please help me understand the trunk report and maybe that will clear some of this up. Thanks again for your help.
TouchToneTommy
Vendor
Yes, I am walking you through adding a button to a phone. The "phone" is the extension number of the single line port that you intend to use for your alarm. Even through it is a single line station port, in programming it has all 28 "buttons" on it. You are going to assign a "Pool Button" to it, and tell it to pick that pool when going off hook, so as not to need to dial the 9 for outside access.
Your trunk report shown lines 825 through 847 in Pool 70. Best guess is that is a PRI, but it is still valid for this.
Assume the extension number of the single line station port you want to use for your alarm is 170
Go to Extensions, Lines and Trunks, 170, Enter, Entry Mode, 825, Enter. This will assign the Pool button to the phone.
Go to Centralized Telephone Programming, Program Extension, 170, Enter, the SA buttons will light up. The 3rd or 4th one up from the bottom left will light up solid, and when you press it you will see Pool 70-I. Dial *45 and the light will go out. Press the button again and it will see Pool 70-N. This will set the pool NOT to ring on Ext. 170
Now press the button again, dial *14, press the Pool button one more time, and dial **14. This will give Ext. 170 the outside dial tone when it goes off hook
Press Exit to get out of programming.
This should give you Ext. 170 able to dial out without needing to dial 9 first.
Your trunk report shown lines 825 through 847 in Pool 70. Best guess is that is a PRI, but it is still valid for this.
Assume the extension number of the single line station port you want to use for your alarm is 170
Go to Extensions, Lines and Trunks, 170, Enter, Entry Mode, 825, Enter. This will assign the Pool button to the phone.
Go to Centralized Telephone Programming, Program Extension, 170, Enter, the SA buttons will light up. The 3rd or 4th one up from the bottom left will light up solid, and when you press it you will see Pool 70-I. Dial *45 and the light will go out. Press the button again and it will see Pool 70-N. This will set the pool NOT to ring on Ext. 170
Now press the button again, dial *14, press the Pool button one more time, and dial **14. This will give Ext. 170 the outside dial tone when it goes off hook
Press Exit to get out of programming.
This should give you Ext. 170 able to dial out without needing to dial 9 first.
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