I have two phones that will sometimes cut a ring short and won't let you pick up the calls. However the caller keeps hearing rings. It's only happened a few times. The phones are 2616's and its on an Opt 11c.
First I would make sure the hand set is on the craddle because a 2616 will make the "buzzer" sound witch is a short burst ring then stop. Second I would look at the phone configuration and look at the LPK prompt and make sure the LPK entry is equal to or greater than the key that the line is ringing on.
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