Phone doesn't go to voicemail just rings

[mgolestan]

Hello.. we had a power outage and since then the phone only rings and voicemail doesn't pick it up. It's an Avaya 18D Partner Phone.

 

[PatrickSr]

is the telephone (TN) programmed to Forward (CFW) and Hunt to the Voice Mail DN?

 

[budbyrd]

The partner system will lose programming if it loses power and the batteries are dead. Somewhere is extension 10. If it says replace batteries that is what happened. You need to find the processor. If you are lucky it will have a backup card. If you don't you will need someone to reprogram it. If you do... you can restore the programming. I am not going to explain that process until you know if you have a back up. Here is a link to the full manual...

https://customers.btxchange.com/manuals/Partner%20Manual/ACS%20(Installation,%20Programming,%20and%20Use).pdf

 

[Dexman]

Is this a legacy Partner telephone system? This particular forum is for iP Office systems operating in "Partner" mode.

 

[TouchToneTommy]

If it is a legacy Partner system, and the memory has been lost after a power failure, and the voicemail card is still functional, incoming calls will ring one time, the voicemail will answer, and since the Partner is no longer programmed, the VM will announce "Transferring to Receptionist" and transfer to Ext. 10.

As you are stating that Voicemail is not covering, it leads me to believe that the Partner programming is still there, and the Voicemail has suffered a hard drive failure when power returned. Can you dial Intercom 777 and reach the voicemail login prompt?

Please clarify exactly which system you are dealing with.