We have Electra Elite 48 in one of our remote site. I need help in solving the phone issue since this phone system is not my expertise.
We have 3 phone connected to this phone system. We are using a NECphone model # DTU-32D-2. It will not ring for an incoming call. The feature key light in one of the phone is blinking and it is acting like it is engaged on another call.
It seems that the phone is not on another call and the user is unable to release the line.
The use still can receive calls now but he has to watch the phone since the phone is not ringing.
What can we do to solve this, we have unplugged all of the 3 phones and It did not fix it?
I just got a call from the user and he said that the feature key light is blinking and when he push the feature key. It said DND 00.
It seem (I could be wrong) that the Do not Disturb feature is on and I do not know how to turn it off.
Can someone help?
Thanks
We have 3 phone connected to this phone system. We are using a NECphone model # DTU-32D-2. It will not ring for an incoming call. The feature key light in one of the phone is blinking and it is acting like it is engaged on another call.
It seems that the phone is not on another call and the user is unable to release the line.
The use still can receive calls now but he has to watch the phone since the phone is not ringing.
What can we do to solve this, we have unplugged all of the 3 phones and It did not fix it?
I just got a call from the user and he said that the feature key light is blinking and when he push the feature key. It said DND 00.
It seem (I could be wrong) that the Do not Disturb feature is on and I do not know how to turn it off.
Can someone help?
Thanks