Phone Display On Incomming Calls

[njphones]

I have been asked to set up phones in our call center to give out certain displays for incomming calls that all point to the same CDN's.

Here is what I am asked to do:

For phone number 555-1212 display as "Age 1"
For phone number 555-1213 display as "Age 2"
For phone number 555-1214 display as "Age 3"

Can this be done? Remember all of the 3 lines ring to the same agents to the same CDN.

Help would be greatly appreciated.

 

[bigindian65]

why not beak it out to 3 CDNs?

Mato' Was'aka

 

[bigindian65]

break that is...

Mato' Was'aka

 

[njphones]

We wanted to point them to the same CDN's to make it easier to manage as there will be more numbers added in the future.

 

[telebub]

I agree. Break it out into 3 CDNs named Age1, Age2, Age3. Point all 3 CDNs to the same script. Make Phoneset Displays show CDN name.

War Eagle!
Lions Baseball '09!

 

[bigindian65]

they can all point to the same ACDN/Skillset, so it is not hard to manage and when someone wants unique or individual reporting, it will be a saver.

Mato' Was'aka

 

[M1eridian]

It's actually easier to manage when each number is pointed to a different CDN. You can track each one as an individual item, and still get aggregate totals.

 

[telebub]

BigI is correct. You can pull reports on each CDN and tell how many calls came into each one. A skillset or application report will only total all calls that came into them. Your call center supervisors might want to see the breakdown and like it better that way.

War Eagle!
Lions Baseball '09!

 

[njphones]

Thanks guys!