I have an IP Office with only digital phones. A users phone is dead all of a sudden. Apparantley, he swapped it out for another phone last week and it worked again but now it's dead again. This obviously not a hardware issue. Is it common for a port to go bad on the module ??
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Phone Dead
- Thread starter btrain8
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- #3
I kind of can't reboot it as the users are traders and will freak. I have the main module and 1 expansion module and each port is already allocated an extension. If needed to move this extension to another port how do I do that?? Do I just overwrite the extension field in another port and then reboot the system??
Is it a digital 30 module and ifso does it have the "NEW' power supply????
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- #7
it's an 8 port digital module along with an expansion module. no new power supply .. the systems been installed for close to a year and never had to reboot.
If all my ports are assigned and ext already.. can I just edit the extension field of another port to keep the existing ext for the troubled user/port??
If all my ports are assigned and ext already.. can I just edit the extension field of another port to keep the existing ext for the troubled user/port??
SuperJenks
Vendor
First thing i would do is plug the phone directly into port at the system b4 u reboot. this will tell you if there is a problem with the IPO port or its a wiring issue. 90% of the time its a wiring problem. This will atleast give u some indication of what the problem is b4 u try other solutions..
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