Phone and Modem Properties - Avaya Tapi driver

[Gweener]

All,

Using IP406, Phone Manager 2.0 on Win2k machines.

In the "Phone and Modem Settings" > "advanced" > "Avaya TAPI32" configuration, the "user name" settings are those entered on the installation of the Phone Manager (the first part where it detects your switch and prompts for a user name).

We have a third party software interface to the Avaya TAPI and it uses this setting to log itself to the phone system to route the call *back* to the agent (it's a dialler).

We have different users using each PC with different phone manager logons. No matter what, this setting in Phone and Modem Options will NOT update dynamically NOR does it seem to be profile specific.

Net effect is third party TAPI software will only ever work for one user. We're having to use generic phone system log ons for this and it's not good.

Anyone had a similar problem or can suggest a res?

 

[IPGuru]

Did you install TAPI while logged on as a local administrator? if not it can cause problems

 

[Gweener]

Tapi is installed as domain admin.

To reiterate - it all works, it just precludes being able to use different users (i.e. different phone manager logons) because the TAPI setting in Control Panel does not synch with the phone manager login being used.

 

[IPGuru]

this looks like it is a windows limitation, unless anyone else knows how to include this info in the user profile.

 

[Gweener]

Yeah, that's what I thought. It amazes me though that this third party app we have is not used in a call centre environment with multiple users (Goldmine TapiLink). Someone else *must* have gone through a similar headache.

 

[Morrack]

If you want a dialer and have lots of cash, why not use CCC's proactive dialer?

Peter