Phaser 860 Paper Jam

[Jchu]

Have a phaser 860 that jams at pickup. Ran diagnostic and unit fails the chase test. The feed roller clutch don't seem like it's activating when performing the chase test. I did an test on the pick clutch and seems to be working. Anybody know what would cause this? I've replaced the clutch and still encountering the same problem.

 

[datchupokey]

With the cover off, does the pick clutch rotate and move the paper? Does the black plastic guide that the paper enters have 2 paths? They are prone to breaking after several years exposure to the heat inside the unit. There should also be a pass flag on the right side of that guide. If so, then does the paper make it up to the upper guide (chrome lips). If so, then there is a flag problem in that assembly. If the flag doesn't trip, the paper fed clutch doesn't activate.

 

[Jchu]

Thanks for the reply. I found a broken sensor behind the drum heater and took care of the paper jam problem, but now the unit will print a page then restart itself. Any idea what would cause that?

 

[v12oom]

I have a similar problem with my 860. I was wondering what sensor was broken and how did you fix it. Thanx.